Terms and Conditions
CoLab Wine Merchants Limited, a New Zealand Company, is the holder of an “Off Licence” as defined in the Sale of Liquor Act and as such is legally authorised to sell and deliver wine by website and mail order.
By purchasing products via the CoLab Wine Merchants website you agree to and are bound by the Terms and Conditions listed on this webpage. These Terms and Conditions may be amended by CoLab Wine Merchants Ltd at any time.
SUPPLY OF LIQUOR TO MINORS
It is illegal for CoLab Wine Merchants to sell liquor to anyone under the age of 18.
It is illegal to buy liquor from CoLab Wine Merchants if you are under the age of 18 and it is illegal if you falsify your details in order to buy wine if you are under the age of 18. By purchasing any liquor from CoLab Wine Merchants you are warranting that you are over 18 and are not a Minor, as defined by being under the age of 18.
IF YOU ARE UNDER THE AGE OF 18, DO NOT ATTEMPT TO USE THIS SITE TO PURCHASE LIQUOR.
DELIVERY COST
We deliver nationwide within New Zealand and also into Australia. Prices are listed below:
- All orders over $100.00 will be delivered free of charge in New Zealand*
- Delivery is $4.50 for all orders under $100.00 in New Zealand*
- Rural Delivery surcharge: None (we are rural ourselves!)
DELIVERY DAYS AND TIMES
We deliver Monday to Friday through out the year expect public holidays. Anywhere in the North Island please allow 2-4 days for delivery Anywhere in the South Island please allow 1-3 days for delivery Rural delivery – please add a day to standard shipping times Australia, please allow from 3 weeks * Other overseas destinations, please allow at least 4 weeks (and talk to us for more details).
CoLab Wine Merchants will undertake every endeavour to ensure that your wine is shipped to you as quickly as possible, and on the above timetable, but as CoLab Wine Merchants relies on third parties to undertake final delivery, an actual delivery date cannot be guaranteed. If delivery is requested in time frames less than the above, please send an e-mail to CoLab Wine Merchants at customers@colabwinemerchants.com and CoLab Wine Merchants will undertake its best efforts to fulfil the order on the timeframe requested. Different delivery charges may apply.
COURIER
PBT Couriers will hand deliver wine to your door. If you are in Queenstown, Wanaka or Central Otago, we may deliver it ourselves.
If you are not present when PBT Couriers calls, they will leave you a card to say they called. Your wine can be collected from the courier depot or you can arrange for a new time for it to be delivered to you. If you choose to have your wine left at a specific place (using the comments box when ordering online) the wine will not be insured once it is left by the courier.
If you are in the neighbourhood you can collect your wine from CoLab Wine Merchants – and you may also be gifted some Terra Sancta eggs to take with you (and one of the chickens – they love a road trip!).
GIFTING COLAB WINE MERCHANTS WINE
What could be better – as long as the recipient is over the age of 18.
INSURANCE
We insure our products up to the point where they are delivered to your address. We are not responsible for damage or theft to goods beyond this point.
CANCELLATION
Once you have placed an order on this website the order is final and cannot be cancelled without contacting a member of our team directly at customers@colabwinemerchants.com or calling +64 3 445 1670
WINE CLUB
1 year minimum requirement for wine club memberships.
PRODUCT PACKING
If your delivery has been damaged in transit we will replace it for you. Please note that damaged goods must be reported within 48 hours of delivery.
If your order has been packed incorrectly and is not what you have been invoiced for, we will correct this for you (with our sincere apologies). Please note that packing errors must be reported within 48 hours of delivery.
If you receive faulty wine we will replace it for you or credit your account.
No refunds shall be made once wine has been shipped, due to the logistical and risk issues of return shipping and responsibility for this.
ORDER NOT ARRIVING
Our couriers require a signature on delivery so we will be able to keep track of the progress of your order. If, for some reason, your order does not arrive then we will resend it as soon as we become aware of this.
PRICING AND PAYMENTS
Payments Policy: CoLab Wine Merchants accepts all payments via Visa, Mastercard & (include any other card types here). CoLab Wine Merchants is a New Zealand based business that accepts payments in USD, AUD and NZD. Credit card transactions will be billed in one of the Bank of New Zealand approved foreign currencies listed previously. All prices are listed in NZD and include GST of 15%.
All prices displayed on this site include GST. We make every effort to correctly display our prices on this website. However if a price is incorrect we reserve the right not to proceed with your order at that incorrect price.
If a product that you have ordered has been incorrectly priced we will call you to give you the option of paying the correct price or cancelling your order.
PRIVACY POLICY
Please see our Privacy Policy.
These Terms and Conditions were last updated in March 2021.
Cancellation must be made by contacting customers@colabwinemerchants.com
CoLab Wine Merchants has the right to terminate the subscription.